Frequently Asked Questions

Many of our customers have specific questions about CNY Cleaning Service’s cleaning system and professionals. Below is a list of the common questions that we see the most and would like to make publicly available you are apart of our transparency practice.

General Questions

How can I get a quote?

Simply visit the “booking” tab on top, or bottom, of this page and select the type of service that you need. All commercial and clean out services do require an over the phone, or in person quote.

Am I charged the full quoted amount even if it doesn't take that long to clean my house?

The time we provide is a rough estimate to clean a home, due to the varying nature of homes it may take less or more time. The benefit is that even if it takes longer, your not charged any more and if our cleaner finishes early they’ll focus on more detailed areas.

Does someone have to visit my house before I can book a cleaning?

Of course not! We offer simple online booking, or over the phone, by getting an idea of the number of bedrooms and bathrooms in the home.

Are cleaning supplies included?

Cleaning supplies and equipment are solely provided by our cleaning team. They are included at no additional charge so all you pay for is the labor of your cleaner and our overhead costs.

Green cleaning services are an additional charge due to the increased cost of non-toxic specially formulated cleaning products.

What if I'm not happy with my cleaning?

Get in touch with us immediately and we will send someone out for no charge to provide a touch up on any areas that may have unfortunately been glossed over.

Scheduling Questions

CAN I GET A SAME-DAY BOOKING?

We unfortunately cannot guarantee a same day booking, our booking form requires at least a 12 hour notice. However, if you contact us by phone we may be able to arrange a same day cleaning.

DO I HAVE TO BE HOME FOR MY CLEANING?

You do not, but we do recommend you be home for at least the initial visit to meet with your cleaner and familiarize yourself with their process. They’ll also have you do a walk through with them on the first visit, to ensure your satisfaction.

DOES MY CLEANER ARRIVE AT THE EXACT TIME I BOOK?

All of our cleaners try to show up early or exactly on time. Due to varying traffic or weather conditions they may arrive a little late, but they will not leave early until the job is done.

WHEN AM I CHARGED FOR THE SERVICE?

You will not be charged until after the service is done, if you’d like to pay in advance through our website you can do so through the booking form.

ARE THERE ANY COMMITMENTS OR CONTRACTS?

We do not require a commitment or contract, you may cancel our services at any time even if you have a recurring service plan.

Cleaning Questions

WHAT'S INCLUDED IN A STANDARD CLEANING?

A standard cleaning consists of a 30 point checklist that covers living rooms, dining rooms, kitchens, bedroom, hallways, living areas and any accessible interior windows.

DO YOU PROVIDE THE SUPPLIES?

Cleaning supplies and equipment are solely provided by our cleaning team. They are included at no additional charge so all you pay for is the labor of your cleaner and our overhead costs.

Green cleaning services are an additional charge due to the increased cost of non-toxic specially formulated cleaning products.

WHAT SERVICES DO YOU OFFER?

We offer a wide range of services that vary from residential, commercial and even clean outs. You can find a full list of services we offer on the menu at the top of this page.

HOW MANY CLEANERS DO YOU SEND?

We normally only send one cleaning professional to minimize the amount of traffic throughout your home. Some larger properties may require multiple cleaners, which we will clear with you before dispatching.

ARE CNY CLEANING SERVICE CLEANERS SCREENED?

All of our cleaning professionals are background checked, drug tested and checked for references. Along with that every cleaner is put through a vigorous vetting process to ensure their service is up to our quality standard.